Installation and maintenance
Two different things.
Setting a system up is a project. Keeping it healthy is an ongoing task. We keep the two apart, so you know what you are agreeing to.
Initial installation
A one-off project with a defined result.
- Requirements and architecture
- Server setup, DNS and certificates
- Configuration, migration and testing
- Documentation and handover
Ongoing maintenance
Optional, agreed separately.
- Updates and security patches
- Backup checks and restore tests
- Certificate, DNS and configuration changes
- Monitoring and troubleshooting
The scope, response times and costs of maintenance are agreed for each project. Nothing on this page is a service-level agreement.